Healthcare stakeholders face myriad challenges, including tightened margins, shifting regulatory guidelines, and consolidation across hospital groups and health systems. Now, innovation in customer-facing and back-office technologies—including generative AI, machine learning, and digital payments—will help healthcare leaders address these challenges with speed and at scale.

This report examines six critical trends poised to foster this change and impact the healthcare payments industry in 2024. It includes information from three Datos Insights surveys and draws on extensive background research, including in-depth discussions with healthcare payments and consumer-directed health professionals, an analysis of new developments in product offerings and strategy from healthcare payments stakeholders, previous Datos Insights research, and the author’s knowledge of the market.

Clients of Datos Insights’ Healthcare Payments service can download this report.

This report mentions American Hospital Association, BJC HealthCare, Bank of America, Flagler Health+, Geisinger Health System, HSA Bank, Kaiser Permanente, Legacy Health, Oregon Health & Science University, PLANSPONSOR, PwC, Saint Luke’s Health System, Syntellis, and University of Florida Health.